what if we need to cancel/reschedule our session?

WHAT HAPPENS IF YOU CAN’T MAKE IT TO OUR SHOOT?

I will do everything I can to be as accommodating as possible with rescheduling or cancellations. However, I am depending on this income to make a living, which is why I have a nonrefundable retainer in place. If we are able to find a date to reschedule to, I will gladly reschedule and move your retainer fee to the new date. If you cancel your session, I will keep the retainer fee but will refund any additional payments made toward your session.

I will do absolutely everything in my power to be at your session regardless of circumstance, so unless I’m hospitalized or something tragic, I’ll be there! In the case that something crazy or completely out of my control happens making me unable to make it, then I will do my best to notify you as soon as possible and find a date to reschedule to.

HOW DOES YOUR PAYMENT SCHEDULE WORK?

CAN YOU PHOTOSHOP ME TO LOOK SKINNIER / HAVE CLEARER SKIN / REMOVE A TATTOO / HOLD LIGHTSABERS IN OUR PHOTOS?

In hopes of alleviating one larger payment for you, the payment schedule is broken down into two smaller payments throughout the process. One-half of the total cost will act as the retainer (along with your signed contract) in order to reserve a date. The second and final payment will be due 1 month before the session date. I use an online system called HoneyBook where you will be able to sign the contract electronically and pay online via credit card. You are also welcome to pay with cash or check.

Ooh, I love this one! My main goal is to always have my couples feeling comfortable, confident, and most importantly, having fun the entire shoot. I know being in front of a camera can feel awkward at first, but that is why I play games, get my couples moving, and keep you two laughing and in love always! Genuine over posed shots any day – I want these photos to show your real personality! I edit my images with warm, deep tones that compliment nature and skin tones and keep my couples looking golden and sunkissed!

WHAT IF WE NEED TO RESCHEDULE DUE TO BAD WEATHER?

WHAT DO I WEAR FOR PHOTOS?

We can reschedule if weather is really awful, but some of my favorite sessions have been in the rain or snow! And wind? Pshh, wind is what I hope for because we get the most amazing movement in your clothing and hair! Embracing the weather makes for incredible photos; however, if I feel that my equipment is as risk or that I won’t be able to provide you with the best experience, we can definitely look into rescheduling. I usually say under 50% chance of rain/snow, you decide; over 50%, let’s reschedule or switch locations! If you decide to go for it, though, there’s no rescheduling after that! We will just make it work! :)

I will be sending you plenty of information to prepare for your session, so don’t you worry! I have blog posts, Pinterest boards, and style guides to help you look and feel amazing! The short answer, though – wear something that is comfortable and your style. Just be yourself! If you are the type of people who would rather sit around in sweats all day like me and binge Netflix shows, then it probably wouldn’t make much sense for you to wear something super fancy. Sticking to neutrals is usually a good option, but we will be in touch as we start planning your sesh, and I will help you choose your outfits based on the location and time of year we are shooting at!

WHEN IS THE BEST TIME TO BOOK A SESSION?

HOW WILL I KNOW IF WE ARE A GOOD FIT?

As soon as possible! My calendar fills up very far in advance with weddings, and it breaks my heart to have to turn someone away because I’m already booked for the time of year they want! We can make things officially official once we have a signed contract and retainer in place, so if you definitely want me to photograph you, I would suggest reaching out at least one or two months in advance if not more!

Such a good question!! I love meeting and chatting with everyone I work with before booking, so we can go over all the important questions and details you will want to know to make sure we are a great fit! I am here to help you and guide you along the way! We can chat over email or hop on a FaceTime call if you’d like!

HOW WOULD YOU DESCRIBE YOUR PHOTOGRAPHY STYLE?

DO YOU WATERMARK YOUR IMAGES?

Ooh, I love this one! My main goal is to always have you feeling comfortable, confident, and most importantly, having fun the entire shoot. I know being in front of a camera can feel awkward at first, but that is why I play games, get you moving, hype you up, and keep you laughing as much as I can! Genuine over posed shots any day – I want these photos to show your real personality! I edit my images with warm, deep tones that compliment nature and skin tones and keep you looking golden and sunkissed!

I do not watermark my images, as I find they are distracting and unappealing. Although I appreciate their purpose, I’ve created these images for you and I want you to be able to use them, print them, and share them freely!

WHO OWNS THE COPYRIGHT OF THE IMAGES?

DO YOU SEND PROOFS OR DO YOU MAKE THE SELECTIONS?

Great questions! As the photographer, I will retain the copyright to all my images taken at your session; however, you have access to the full final edited gallery and have the ability to download, share, and print the images for personal use!

After a session, I will go through all of the images and select and edit the very best ones! I have found that most people get overwhelmed by the thousands and thousands of images, so I go through and select images that best capture and express who you are! If I know you’ll love a picture, it’s going in the gallery! ;)

HOW DO WE PICK THE SESSION LOCATION?

WHAT IS THE FARTHEST YOU WILL TRAVEL?

Once we are officially official, I will guide you along with planning your session from locations to outfits to props and more! If your home or apartment isn't the aesthetic you wanted or doesn't have the best lighting, we can look into AirBnbs, rental studios, or even a friend's place to shoot! As long as we have great natural light, we will be good to go!

Seriously, take me anywhere and I’m yours!! Traveling is such a passion of mine, and being able to capture the sweetest people in incredible locations makes my heart SO full. Please feel free to take me along with you on your world travels, and we will figure out the logistics based on the location!

WHAT IS THE TURNAROUND TIME FOR MY IMAGES?

CAN I PROVIDE YOU WITH A SHOT LIST FOR THE SHOOT?

For portrait sessions, you can expect a 3 to 4 week turnaround for the fully-edited, high-resolution online gallery. Busy seasons may affect this timing slightly, but I do my best to return your galleries as soon as I can!

I do not take any shot lists. I know that the people I work with trust me to capture them to the best of my ability. Often, if I am trying to capture certain shots on a list, I’m missing the authentic, real photos happening right in front of me! I’m totally open to your ideas and whatever you want to do for your session, but I try to steer clear of copying Pinterest ideas. I do my best to create images that represent you.

DO YOU PROVIDE COLOR AND BLACK AND WHITE VERSIONS OF EVERY PHOTO YOU DELIVER?

CAN I REQUEST EDITING ADJUSTMENTS ONCE I RECEIVE the IMAGES?

I do not! I will edit most of the gallery in color and just select very special moments to make black and white to enhance the gallery!

When you are hiring Tori Kelner Photography, you are acknowledging that you have seen my work and editing style! So, if you choose to hire me, that means that you LOVE my style, know what to expect, and trust me fully! Because of this, I do not take edit requests and just ask that you are fully aware of my editing style to avoid any surprises in your final gallery!

DO YOU PROVIDE ALBUMS AND HOW DOES THAT PROCESS WORK?

DO YOU HAVE BACKUP EQUIPMENT IN CASE ANYTHING WERE TO HAPPEN TO YOUR GEAR?

I’m SO glad you asked – I love knowing that these special images are going to live somewhere other than in a folder on your computer! I am a huge fan of the tangible, printed form, so I do offer beautiful linen- covered albums. Once you receive your gallery and confirm that you would like an album, I choose a huge chunk of the gallery to send off to an album designer who will create a mock-up for you! You are able to proof and make revisions twice, and once it is perfect, we send it off to be printed! In a few weeks, you have a gorgeous book to look back on for years to come!

Yes – backups for my backups! My equipment is as important to me as it is to you, so I can provide you with images you will cherish for years to come! I have backups and replacements for all of my gear!

CAN WE PAY A PORTION OF THE PAYMENT AFTER THE SESSION OR AFTER THE FINAL GALLERY HAS BEEN DELIVERED?

WE WANT YOU! WHAT IS THE NEXT STEP TO BOOK YOU?!

No, I require all payments to be completed before each portrait session, but I am more than willing to work with you on a payment plan if necessary! I’ve already divided your full package into two equal payments to alleviate one larger payment. The first payment is due at the time of signing your contract to lock in your date on my calendar and the second and final payment is due one month before your date!

YAY!! I am so glad to hear that! Once you give me the word to move forward with the booking process, I will send over a contract proposal for you to sign and an invoice for the first retainer payment! I will walk you through every step of the process to help make this experience as simple and fun as possible! xoxo